Now Hiring - Sales Ops Business Services Associate in Newtown Square, PA

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Key Areas of Responsibility and Tasks

The Team: The Business Support team bridges the connection between sales (Customer Success) users, their daily applications and tasks, and technical development. Sales Solution Support specializes on delivering high quality, user-oriented support – from troubleshooting to resolution - through multiple staffed and self-serviced channels and across 30+ applications, business topics, and dashboards for all Customer Success (sales) functions.
90% of inquiries resolved by our teams related to deal-critical support and are both transactional and business-oriented in nature. Jointly, the team also maintains a high focus on driving scalability through innovative support technologies and proactive readiness and deployment activities.

The function: SAP’s Business Services is the official job-catalogue nomination of our service, referring to shared services who deliver tactical execution services end-to-end. Delivery occurs in standardized, scalable, and automated ways with the ambition to raise sales productivity.

The role: As a Frontline Support Associate, your priority focus is on our internal customers – sales and customer success roles who require reliable, qualitative, accurate, and professional assistance on both transactional and business-related questions.
You are a part of a team and expected to work efficiently within and across the organization – this means collaborating with direct and extended peers, but also understanding the network to build relevant relationships and knowhow. Furthermore, you will develop your process, technology, and business knowledge not only to resolve but also proactively position the topics you support. As a Frontline Support Associate, you work out of an automated ticketing system but may also provide multi-channel support via chat, zoom call out and more.

Your priority task are as follows:

Competencies, Skills, and Requirements

Beneficial competencies & skills:

• 
  Customer-service attitude: polite, helpful, quality-oriented and inquisitive
• Comfortable in working on repetitive (technical) tasks, with workflows or ticketing systems, adhering to SLAs
• Analytical skills: asks the right questions to identify the best solution path
• Fast learner: curious and dedicated
• Multitasking/ prioritization skills
• Good communication skills
• Works well in virtual environments; knows how to build their network

Language requirements:

• 
  For Americas: fluent in written + spoken English; Spanish is a benefit
• For Europe: fluent in written + spoken English; German is a benefit
• For Asia: fluent in written + spoken English, Chinese or Japanese is a benefit

Education & Job Experience:

• 
  Career: 1+ year experience in a professional environment (larger complex companies or virtual customer support experiences can be a benefit)
• Curiosity or studies in technical, psychological, or marketing

Why join be a Technology Support Specialist?

This role is ideal for candidates interested in exploring some technical skills while at the same time experiencing the business pressures of a fast-paced, high-demanding sales organization. The combination of technical and business know-how can be a benefit in various future career paths – within or outside SAP. Candidates will also grow their customer engagement, virtual team collaboration, and communication skills.
This role can also be a good fit for candidates who work well on transactional tasks, enjoy multi-tasking and customer/end-user engagement and feel comfortable in a supporting role and service.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [please apply online].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 48,500 - 82,300 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 377397 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid